PeraPlusNew to this? We are happy to explain.
Have a question about PeraPlus or your account? Our support team is ready to help, especially if you are just getting started. Send a message and we will reply as soon as we can.
Before you write in
Many questions are already answered on this site, and checking first is usually quicker than waiting for a reply.
- Frequently asked questions. — costs, withdrawals, verification and minimum amounts.
- How it works. — what happens step by step after you sign up.
- Pricing — what is free and where a cost can appear.
What to expect when you reach out
Which channel to pick
Email works best when there is a document involved — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a short call than in several messages back and forth.
Outside office hours
Messages sent in the evening or over the weekend are queued and answered first thing the next business day, in the order received.
What to include
Your registered email address and roughly when the issue happened are enough for us to locate your account. Never send a password, full card number or one-time code — nobody from our team will ever ask for these.
If something feels off
Report it the same day. Anything involving a payment you do not recognise is escalated right away, ahead of the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — support@peraplus.co | Account questions, verification, withdrawals | We usually reply within one business day. |
| Callback request | Anything easier explained in conversation | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |